Refund policy

Returns

If you are unhappy with your purchase or it has been damaged in transit, you are entitled to a full refund on returning the goods.

Returning an unwanted item

All products are printed on order and as long as an item is still in its original condition, we accept returns, subject to the rules below. None of these rules affect your statutory rights.

Please email britt@brittbjoroart if you need to return an item or are not happy, and we will help you with instructions on how to proceed.

If you return an item requesting a refund within 14 days of receiving it, we will give you a full refund by way of the original payment method.

We aim to refund you within 10 days of receiving the returned item.

If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch - but any refund will be at our discretion.

After that?

We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

Proof of postage

As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.

Original condition

If an item is returned to us damaged or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.